Last March 3, 2017, I ordered a Lenovo Vibe Shot at 7,795Php with free powerbank. It comes with 32GB memory and it has 16mp for its camera. I was quite excited because it was very sleek and the specs are all that I have been hoping for. It even came to my mind to also write a review. However, just few weeks after, I noticed that the network signals (dual-sim as it is) are sometimes gone and back again. I tried to Until the signals were totally gone! Zilch! Nada! I was forced to buy a very basic phone at 499Php just for me to receive texts and calls. So here is my Lazada convenient inconvenience experience with them.
April 26. I returned the item through their LBC return facility. I was glad it was just a few meters away from our house. It was fuss-free and was given a return form with its corresponding return reference number. That evening, I immediately sent through email the return item reference number to Lazada.
May 3. I received an email from Lazada that they have received my returned item and that my refunds is forwarded to the 'Refunds Team'.
May 6. I received another email response after my follow-up that my refund is on queue. Contrary to their FAQ on refunds, processing refunds when a customer paid cash on delivery only takes 1-2 days.
May 8. I received a call telling me they sent me the LBC details to my email and that I should check my inbox or spam folders for the refund and even sent me a google verification yet no confirmation still of my refund!
May 9. No word from Lazada considering I sent them 3-4 emails to follow up my refund.
May 10. No word from Lazada still...Haist.
May 11. I called Lazada asking on the status of my refund and once again was told that they have already forwarded my concern to their Payments Team. The same yiddi yaddah. I told them that I need my refund today. After 2 hours I received an email informing me that they will be sending my LBC remittance details within the day, fingers-crossed.
Their customer service is very poor in relation to providing exact resolution to your problem yet in all fairness, I can say how calmly they handled my rant.
So what now? After 15 grueling days, I finally got my Lazada refund thru LBC remittance.
This experience really traumatized me big time and tested my patience. I guess I will no longer buy gadgets online (save from the Gigaset Me Pro) that I have already ordered and now on the process.
At the end of the day, shopping online is a big risk although very convenient. Just hoping it won't be a ticket for inconvenience and stressful life.
